Elevate Aviation Learning Centre

Flight Operations Quality Assurance Specialist

Website FlyCMAir Central Mountain Air

Flight Operations Quality Assurance (FOQA) Specialist
At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities
nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety,
reliability, and exceptional customer service is at the core of everything we do. We are currently seeking
a Flight Operations Quality Assurance (FOQA) Specialist to join our team at our Vancouver, BC Base.
Reporting directly to the Director of Flight Operations and indirectly to the Accountable Executive and
the Safety Management System Manager, the responsibilities of the FOQA Specialist include conducting
audits and assessments of the FOQA program within the airline. This position ensures compliance with
regulatory requirements, industry standards, and best practices related to safety management systems
while playing a crucial role in maintaining and improving flight safety by identifying areas for
improvement, providing recommendations, and monitoring the effectiveness of corrective actions.

Job Description
• The control, completion, ongoing, and future development of the CMA flight operations quality
audit program as detailed in the company ISMS Procedures Manual.
• Audit activities include conducting inspections, collecting evidence in support of auditor’s
observations, completing audit reports and recording audit findings and observations.
• Ensure the Company Operations Manual and its extension manuals comply with company
policies and procedures and that all regulations are complied with.
• Review documentation: Evaluate the completeness and accuracy of documentation related to
safety assessments, and corrective actions.
• Identify areas for improvement: Identify areas where the FOQA program can be enhanced to
improve flight safety, operational efficiency, and compliance.
• Provide recommendations: Offer recommendations for process improvements, system
enhancements, and training needs based on audit findings.
• Monitor corrective actions: Track and monitor the implementation and effectiveness of
corrective actions resulting from audit findings or safety recommendations.
• Collaborate with stakeholders: Work closely with flight operations, safety, maintenance, and
other departments to ensure alignment and cooperation in implementing FOQA program
improvements.
• Stay updated with regulations and best practices: Keep abreast of the latest regulatory
requirements, industry standards, and best practices related to safety management systems.
• Support regulatory inspections: Assist in preparing for and participating in regulatory inspections
and audits related to the FOQA program.
• Provide training and support: Conduct training sessions and provide support to employees
involved in the FOQA program to ensure understanding and compliance with established
procedures.
• Liaise with the SMS manager with respect to audit findings, tracking, follow-up and closures.
• Liaise between the Chief Pilot, Flight Attendant Manager, Training and Standards, and Director
of Flight Operations regarding areas of non-compliance, regulatory standards, and documents.
• Actively promote safety and quality within the organization and department by encouraging
employee participation in SMS and ensuring effective communication with all stakeholders.
• Comply with all SMS and safety policies, processes and standards.

• Mentoring and supervision of the FOQA coordinator.
• Any additional responsibilities or duties assigned by the DFO.

Job Requirements and Qualifications
• Previous experience in aviation safety, quality assurance, or a related role is preferred.
• University degree preferred.
• Knowledge of content of Transport Canada’s CARs, CASS, Advisory Circulars and Bulletins.
• Familiarity with FOQA programs.
• Comprehensive knowledge of Contrail Standards and BARS Standards; and all company manuals
pertaining to flight operations and safety.
• Strong analytical skills with the ability to review and interpret complex documentation and data.
• Excellent attention to detail and organizational skills.
• Effective communication skills, both written and verbal, to convey audit findings and
recommendations
• Motivated and enthusiastic team player who can work in an autonomous and/or team setting.
• Flexible and willing to work irregular hours, including evenings and weekends.
• Effective interpersonal skills in dealing with the public, flight crews and Company management.
• Self-starter with demonstrated leadership, conflict resolution and negotiating skills.

• Possess analytical and problem-solving skills and ability to exercise good judgment in decision-
making.

• Strong organizational skills, ability to multitask, adaptable to change and possesses good time
management.
• Strong ability to determine performance goals and ability to hold others accountable.
• Ability to abide by the rules of confidentiality.

Benefits of Working at CMA
– Group Retirement RRSP contribution matching program
– Full health benefits package consisting of extended health, dental, short-term disability, long
term disability, life insurance and travel emergency medical insurance
– Employee Family Assistance Program for employee and their family
– Corporate rates with Good Life Fitness
– Competitive sick and personal leave benefits

Travel Benefits
– Excellent travel perks within the Central Mountain Air network for employees, their eligible
family members, and their buddies
– Travel perks for retirees and their eligible spouses
– Standby travel for employees and eligible family members on other airlines around the world
– Additionally, employees are eligible for discounts with various hotels and agencies that offer
cruises and all-inclusive holidays
– Free cargo shipping for employees on CMA flights

Employee Programs
– Training Assistance Program, Milestone Recognition Program and Employee recognition
programs
– Opportunities for career development, growth, and promotions
– Inclusive team atmosphere
Applications can be submitted to jobs@flycma.com, please indicate the position you are applying for.
Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a
supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique
contributions of each employee to our company’s success. If you require accommodation during the
selection process, please let us know.
We thank all candidates for their interest in Central Mountain Air; however, only those candidates who
are selected to continue in the recruitment process will be contacted.

To apply for this job please visit www.flycma.com.